Evangeline G. of Yonkers noticed many of her neighbors were experiencing water line breaks, especially during the winter months, and began worrying about the line servicing her home.<\/p>\n

\u201c[The contractors] told us to get this [warranty] because all these lines were breaking,\u201d she said.<\/p>\n

Evangeline, a single mother raising two sons, was on a fixed income and didn\u2019t want to be faced with the expense of repairing a water line. She saved for two and a half months until she had $204.76 \u2013 the cost of a year-long service line warranty \u2013 and sent it off in mid-March. A few days later, her check was cashed, and Evangeline relaxed. She only had to get through the required waiting period and she would be covered.<\/p>\n

However, several weeks went by and she still hadn\u2019t received her warranty paperwork, so Evangeline called her home warranty company in April to find out if she would be receiving her new customer packet soon.<\/p>\n

Then, in early May, she received a notification from the city she had a leak. Not only did the line break near the main line, but it the line was lead, meaning the entire line would have to be replaced in order to bring it to code. Relieved that she had taken steps to secure a warranty back in March, she contacted her home warranty company.<\/p>\n

\u201cThey said, \u2018we have a record that you called two and a half weeks ago,\u2019\u201d she said. \u201c\u2018You knew about this.\u2019 I said, \u2018no, I was calling about my paperwork.\u2019 They didn\u2019t believe me and they said they wouldn\u2019t cover it.\u201d<\/p>\n

Despairing, Evangeline began looking for a plumber \u2013 otherwise, the city would be forced to turn off the water to her home to prevent the water leaking beneath the street from causing an issue \u2013 and she was still out more than $200.<\/p>\n

\u201cI hoped I could find someone who would take $50, $75 a month,\u201d she said. \u201cI thought I would be paying this off for 20 years.\u201d<\/p>\n

Evangeline\u2019s sons began researching area plumbing companies and suggested their mother contact O\u2019Grady Plumbing, operated by Josephine O\u2019Grady.<\/p>\n

\u201cWhen I called, I was upset, crying, \u2018please, can you help me?\u2019\u201d she said.<\/p>\n

In addition to being based in Yonkers, O\u2019Grady Plumbing is a HomeServe USA network contractor, and Josephine thought Evangeline might qualify for HomeServe Cares, a program that helps disadvantaged residents without a repair plan by providing free, emergency plumbing repairs to those who qualify.<\/p>\n

\u201cSo we got a call from Evangeline, and she had a notice from the city that they were going to turn off her water,\u201d Josephine said. \u201cShe was pretty upset. It was expensive, and her [warranty] wouldn\u2019t cover it. I told her we would work with her.\u201d<\/p>\n

Josephine assured Evangeline they would figure out a fix for her, then contacted her HomeServe Regional Operations Manager, Mary Michell.<\/p>\n

\u201cO\u2019Grady Plumbing contacted us to see if we could cover the cost through the [HomeServe Cares] program,\u201d Michell said. \u201cEvangeline qualified, so we made arrangements to replace the lead line from the main, across the street, to the house.\u201d<\/p>\n

When Michell contacted Evangeline, she was shopping.<\/p>\n

\u201cI was at the dollar store when she called, and when she said they would do the job, I started crying in the middle of the store,\u201d she said. \u201cPeople were asking me if I was okay, but they were tears of happiness.\u201d<\/p>\n

HomeServe dispatched O\u2019Grady Plumbing to replace the entire line at no cost to Evangeline.<\/p>\n

\u201cI\u2019m blessed to have this,\u201d Evangeline said. \u201cThank you so much.\u201d<\/p>\n

HomeServe is committed to serving its partners\u2019 communities. To this end, HomeServe Cares is a program to aid disadvantaged homeowners in communities it serves who are faced with a service emergency and don\u2019t have a service plan or the funds to cover an emergency repair. HomeServe Cares leverages the company\u2019s existing service infrastructure and financial resources to aid homeowners in need.<\/p>\n

To find out how a partnership with HomeServe can benefit your customers, contact us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Evangeline G. of Yonkers noticed many of her neighbors were experiencing water line breaks, especially during the winter months, and began worrying about the line servicing her home. \u201c[The contractors] […]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","sfsi_plus_gutenberg_text_before_share":"","sfsi_plus_gutenberg_show_text_before_share":"","sfsi_plus_gutenberg_icon_type":"","sfsi_plus_gutenberg_icon_alignemt":"","sfsi_plus_gutenburg_max_per_row":"","content-type":"","footnotes":""},"categories":[6,222],"tags":[],"acf":[],"yoast_head":"\n