Exceeding the Highest Standards
USP is committed to providing the best customer service and claims management. Our customer satisfaction surveys invite valuable customer feedback which we utilize to continually refine and improve our products and services.
- More than 99% of our customer calls are resolved in one call, without escalation.
- Our claims denial rate is significantly lower than the industry standard.
- All calls are monitored to ensure dispatcher and contractor service quality.
- Our overall satisfaction rate is 97%, the highest in the industry.